FAQ's

FAQ's

Q.  When will my order ship?

A.  Shipping Timeline:

*Currently our shipping times are listed below. We thank you for your patience and understanding.

Shipping Pre-Orders (pre-orders are platoon items that have upcoming graduation): Begin shipping approximately 10 days before graduation, and into the following week(s).

Stock items should ship out within 10-15 business days from date received pending availability.

Platoon Art Archive orders and Proud Custom Tees/Hoodies may take up to 2-3 weeks before shipping out.

 

Q.  Can I pick my order up at Fort Sill?

A.  Yes, to pick up please email the request and your shipping will be refunded once you have picked up your order. Pick up will be at our shop in Lawton at Fort Sill Tees & Embroidery, 2609 NW Sheridan, Lawton OK 73505.

 

Q. Will I receive my order before I come for Family Day and Graduation?

A.  Yes, it should. Orders are shipped out approximately 10 days prior to graduation via Priority Mail through USPS. If you place your order within a week and a half before graduation, the order will NOT make it in time before you travel to Oklahoma.

 

Q.  Will my soldier have the chance to purchase a shirt?

A.  Yes, your soldier will have the chance to order platoon items.  

 

Q.  Are the shirts I order online, going to be the same as the one my soldier orders?

A.  Yes, if you order a shirt before the description says "Direct-to-Garment print" then it will be screen printed with the soldiers' order.  If you order a shirt and the description say "Direct-to-Garment print", then it's the same art, though the colors may vary due to the difference in printing technique.  Also, with a  "direct-to-garment print" item, there will be no sleeve art. Direct-to-Garment refers to a method for textile printing. Unlike other textile printing methods, such as heat transfer or dye sublimation, DTG printing process uses specialized ink in order to print directly onto the garment, using a DTG printer.  

 

Q.  Will shirts be available to purchase at my soldiers graduation?

 A. Yes, a limited amount will be available to purchase at the graduation. There will be an option to place an order to be shipped to you in the event that what you are needing is sold out. Note: Shipping charges will apply. Please allow up to four weeks to receive your order.

 

Q.  My soldier graduates this week. I saw their artwork last week, but it's not there anymore. What happened to it?

A.  We take the artwork for graduating batteries off the website the week before graduation so as to not become overwhelmed with orders. They are re-posted after the graduation, usually at 3:00 PM CT.

Q. What can I do about lost packages, exchanges, or other issues?

A. Refund & Exchange Policy

Customers have 45 days to notify us of any issues with your order from the date you receive. Lost packages: Please contact your local Post Office or UPS, depending on how your order was shipped. Please notify us if case is not resolved. Exchanges: Customers must ship back item(s) at your expense. *This excludes customized products and platoon gear. Returns: Customers must ship back item(s) at your expense. Cost of merchandise only will be refunded back. *This excludes customized products and platoon gear. Fast Break Sportswear is not responsible for lost or stolen packages once delivery is confirmed. When packages appear to be missing, it is usually one of the following situations: The package may have been delivered to a neighbor's home. The package has been delivered to a different spot than normal on your property. The shipping carrier marked the order as delivered before it actually has been.

 

Copyright: 

The copyright in all content is and remains owned by a private company.  You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content. You may not re-use any Content without first obtaining the consent through Fast Break Sportswear.